Terms & Conditions
Online Shop Registration and Terms and Conditions of Trading
To utilise the ordering facility on this site you need to register here before you can make your initial transaction. Complete the Registration Form and your Login Details will be sent to your nominated email address. Please retain your login details for future transactions on this site. Once registered you can choose to purchase goods via the Compact Account Facility or the Secure Payment Gateway. For any assistance regarding this site please phone Compact on 1800 777 508 or utilise the email enquiry form.
Price of the Goods
The price of goods is only available once registered and logged into the site. All prices for goods shown on this site are displayed in Australian Currency (AUD) and exclude GST and delivery charges. We currently only provide online ordering to customers inside Australia, for all international orders and enquiries please phone 61 7 33765255.
Products shown without a price e.g. Customised Printing are subject to quotation from Compact, for assistance please phone Compact on 1800 777 508 or utilise the email enquiry form.
For credit account holders, payment for all invoices shall become due thirty (30) days after the date of the invoice. Payment may also be made prior to delivery by credit card or EFT to Compact’s bank account. Unless otherwise stated by Compact at the point of order no discounts will be allowed on any invoice issued by Compact. Compact reserves the right to charge the Customer an overdue fee of 2% of the invoice value per month or part thereof.
In the event that Compact is required to engage the services of a debt collection agency to effect collection of an overdue account then Compact shall have the right to charge the Customer with any and all associated costs incurred in the collection process.
The suspension of cancellation of any custom produced order by the Customer will entitle Compact to charge the customer for all work performed prior to the suspension or cancellation.
Property in the Goods
All goods supplied by Compact to the Customer in fulfilment of an order shall remain the property of Compact until the invoice relating to the goods has been paid in full. In an event of non-payment of an invoice Compact may legally request that the Customer return all of the goods involved in the order to Compact.
Refunds & Returns
Compact Business Systems will happily accept returns on any of its “off-shelf” generic product lines provided that Compact is notified by the Customer of their intention to return within 14 days of the date that the products were invoiced. Custom designed products, products bearing the Customers name or logo and steel storage products will not be accepted for return unless they have been incorrectly supplied by Compact or have been damaged in transit.
Where goods are returned by the Customer due to an ordering error or the product is no longer being used by the Customer then it will be the Customer’s responsibility to adequately package and pay all shipping costs for the return of the goods to Compact’s Head Office. After Compact has verified the items returned and determined that they are in “saleable” condition a Credit Note will be raised against the Customer’s account, less a Re-Stocking Fee at 20% of value of goods.
Where a return is necessitated due to Compact’s error or goods have been damaged in transit, the Customer must advise Compact Head Office within 14 days of the date that the products were invoiced. Compact will then arrange its usual courier to collect the goods from the Customer and return them to Compact. Compact will immediately arrange for the Customer’s correct order to be shipped as soon as practicable and all costs will be borne by Compact. Compact will raise a Credit Note on the returned goods and re-invoice the Customer when the corrected has been shipped.
It is not Compact Business System’s policy to issue cash refunds to Customers where a return is instigated due to a Customer error or the goods are no longer used by the Customer. As stated above, Compact will issue a Credit Note against the Customer’s account and any credit balance created can be offset against future purchases of Compact products.
Artwork and Printing Plates
Customs and practices observed by Compact Business Systems and the printing industry in general relating to ownership of artwork, plates and other media are as follows:
1. Ancillary materials
Unless the printer and customer agree otherwise, drawings, sketches, paintings, photographs, designs, typesetting, dummies, models, negatives, positives, blocks, engravings, stencils, dies, plates or cylinders, electros, stereos, discs, tapes, compact discs, or other media or data and other material produced by the printer in the course of or in preparation for performing the Order (whether or not in fact used for the purposes of performing the Order) are the property of the printer.
2. Electronic/magnetic media
All disks, tapes, compact disks or other media (other than media supplied by the customer) used by the printer to store data for the purposes of completing the Order are the property of the printer. The customer cannot require the printer to supply to the customer any data so stored. In the event that the printer does supply any data so stored or created the printer may charge for supplying such data to the customer.
All business forms, system sets, charts and printed tabbed dividers designed by Compact Business Systems Pty Ltd (Compact) are protected by Australian and International copyright laws. No part of them may be reproduced, transmitted or manipulated in any form or by any means electronic, digital or otherwise without obtaining prior written permission from Compact. This includes photocopying, scanning and posting the forms or form sets or any part of it online.
Compact identify their copyrighted forms by placing the International copyright symbol beside the Compact name and form reference.
For further information contact Compact Business Systems Pty Ltd at 1800 777 508
Shipping & Delivery
All prices quoted for products on this web site will exclude charges for delivery from Compact’s warehouse to the Customer’s premises. All delivery charges will be displayed upon checkout calculated over the total cost of goods ordered. Any delivery charges quoted will be based on the complete order being shipped in one consignment. Any broken delivery not instigated by Compact may incur additional delivery charges.
The Customer shall be deemed to have accepted delivery of an order of goods if, within fourteen (14) days after the goods being shipped from Compact’s warehouse, the customer fails to notify Compact that the goods have not been received.
All orders will be shipped by a courier selected by Compact.
Usual delivery times for "off the shelf" generic products should be recieved by the customer with-in one week of the order being processed. If Compact becomes aware that the Customer’s order may be delivered later than the stated time Compact’s staff will contact the Customer and advise the Customer of the anticipated delivery time.
For all urgent orders and delivery enquiries please phone Compact on 1800 777 508.
If the delay in delivery is caused by Compact then Compact will endeavour to expedite delivery of the order in the quickest method available.
What information do we collect?
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience - your information helps us to better respond to your individual needs
- To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you
- To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs
- To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails - The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
- Information may be used for marketing and promotional purposes as well as account and website management.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.